Privacy And Security

General

VWIN is managed by VWIN Limited (hereinafter referred to as VWIN ). VWIN is committed to protecting and respecting your privacy and ensuring your security when you use our Services.

VWIN is bound by all applicable data protection and privacy laws. VWIN Limited is registered as a data controller in Malta.

This Privacy Policy sets out how we collect information from you, what we do with it and what controls you have over our use of that information. If you have any requests concerning your personal information or any queries relating to these practices, please contact our Customer Support team on [email protected].

Information that we collect

We collect personal information about you (“Personal Data”) either because (i) it is required to be able to offer our Services to you or (ii) to improve our Services to you. A full list of why we process your information can be seen below under “How we use your data”. You are under no obligation to provide Personal Data to us, but much of the Personal Data we request is essential for the provision and quality of the Services we offer to you (for example, enabling you to play the games on our Websites). We may not be able to provide you with our Services if you choose to withhold requested information.

When you navigate to websites and mobile applications of brands which are managed by VWIN Limited (“Websites”), we collect browser and cookie information. In addition, we may also collect your IP address and technical information relating to the device you are accessing our websites from.

During the registration process and when you subsequently use your VWIN account, you are requested to submit specific personal data including, but not limited to, your first and last name, date of birth, credit card or other payment data, home or another physical address, e-mail address, phone/mobile number or other contact data. In addition, you will be asked to create a unique user name and password combination for your account. This information is required to be able to access our Services.

Once you have created an account and have become a VWIN customer, additional information is processed on an on-going basis to ensure that our Services are offered to you in the best possible manner. You must use your unique password to access your account.

When you are logged into your account, VWIN may collect:

  • a record of all internet communications and details of your visits to our Websites.
  • technical information relating to the device, such as device identifier, and browser you use to access our Websites.
  • details of transactions you carry out through the site, such as payments, withdrawals and wagers.
  • communications with us or our employees, for examples calls, emails, and messages sent through the live chat service.
  • information regarding your location, including IP address.
  • any additional information you submit through the website for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires.

In certain instances, we may also request that you send us additional information to verify your identity. This may include copies of photographic identification documents, proof of address, and source of funds for your account. Your documents are stored and treated in a secure manner at all times.

In some limited instances we may conduct open source checks which access public records and publically available information about you, such as news articles, social media, forums and official records such as the electoral roll.

To protect both you and us, we use services provided by third parties to help us decide whether to accept transactions from you by assessing your method of payment, and the devices you use to visit our Websites. These third-party services check whether the device or method of payment has been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, promotion abuse or credit card fraud.

How we use your information

We use the information we collect to provide, maintain, protect and improve our Services, to develop new ones and to protect VWIN and You. We also use this information to offer you tailored content – like giving you more relevant promotional offers.

We process your Personal Data for the purposes of:

  • creating and managing your account
  • providing you with gambling services
  • if necessary, contacting you via your registered contact information in connection with the management and operation of your account
  • Iprocessing your online financial and wagering transactions
  • researching your preferences, to develop new features, functionality, products and services
  • ensuring our Websites function correctly and identifying any technical issues
  • complying with all our legal and regulatory requirements, such as those relating to the identification of inpiduals under anti-money laundering legislation and ensuring responsible gambling
  • preventing fraudulent activity or cheating
  • determining what promotions and bonuses to offer you
  • providing you, unless you have opted out, with information by the contact methods you authorise us to use about our, and selected third party services, products, competitions, prizes and offers.

We actively manage our financial liabilities and risk on events and markets. Liability and exposure controls can be applied across betting markets and or across inpidual accounts to manage those liabilities. VWIN may assess your data to determine motivations for opening an account or placing a bet. Should your activity stand out from what VWIN considers to be usual and expected behaviour, or fits into certain known patterns that denotes potential exposure and liability concerns, further analysis is performed. In line with our terms and conditions, we may exclude you from certain promotions or from placing certain bets as a result of this investigation. Examples of unusual betting behaviour can be, though is not limited to:

  • larger than expected bets appearing on a very specific outcome, for example a correct set score in an ITF Tennis match;
  • a bet being placed by a customer who may be privy to information regarding the potential outcome of an event;
  • a customer changing their established betting pattern;
  • Ian alert from a sport’s governing body or monitoring agency
  • a large number of bets placed in a short time period on one specific outcome.

Any analysis performed is a private business owned commodity and is not transmitted to any third party. VWIN reserves the right to apply restrictions to customer accounts where it believes it to be appropriate to their betting activity.

Who we share your data with

VWIN takes your privacy very seriously. Wherever possible, for example for the purposes of marketing, we will not share your data with a third party without first asking for your consent. In the case of sensitive personal data (as defined by the Data Protection Act) we will only share it in the case of specific consent from you.

Certain trusted third party companies provide services essential to our ability to offer our gambling products to you, for example those that supply the software and games for our Websites, banking and payment services, identity verification, fraud prevention and risk management. We may be required to share some of your information with these companies to be able to offer our Services to you. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected.

VWIN may also be required to disclose your information to government authorities, such as the police or our regulators, to comply with our legal obligations. Personal information may also be shared with regulators, agencies or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We will also disclose information as required to enforce our terms of use as stated in the Terms and Conditions.

In the event of the sale of our business, or other business event, which results in us having to transfer your personal data to a third party, you will be notified via email, or notice posted on our website, to explain the identity of the new data controller and your options regarding your personal data.

Our site may contain links to and from the Websites of third party organisations. Please note that these Websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data.

Marketing and Opting Out

VWIN reserves the right to process personal data for marketing purposes and in certain limited circumstances to provide this to our third-party partners for the purpose of marketing VWIN Services to you.

We request your consent to market to you when you first create an account with us. You can choose not to receive marketing/promotional material at any time by clicking the unsubscribe link from promotional material being received or by contacting us at [email protected].

If you have opted out of marketing from us, we will take all reasonable steps to ensure you no longer receive promotional material about VWIN . This may affect your eligibility for certain promotional bonuses.

Access to your information

You have the right to request information on what data VWIN has processed about you and to access your personal data.

You also have the right to correct and/or erase wrong and/or inappropriate data, so long as specific gambling regulations do not require us to retain certain personal information about you.

To exercise such rights, you are required to submit a request, detailing what information you wish to enquire about, together with proof of identity to [email protected]. We may charge a fee for providing certain records of your personal data. We are committed to providing your data within 40 days of receiving a valid request.

Should you require additional information on how to request your information from VWIN please write to [email protected].

Cookie Policy

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively.

Cookies perform various different functions. For example, some cookies are session cookies, which are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies are persistent cookies, which can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests

The primary use of cookies on our Websites, either directly by ourselves or our chosen partner(s), is to: enable you to save time and facilitate future access to the site; identify how people navigate through our website to improve our Service, content and the effectiveness of our communications; collect and share device data to detect and prevent devices associated with fraud and money laundering; identify account and device irregularities and detect and prevent fraudulent transactions and abuse of our customer accounts and our Services.

You agree that VWIN may, from time to time, place cookies on your device to save information (such as user name, password, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and Services on our website and to allow your browser to identify you as a user. This enables you to not have to re-enter this information each time you visit the VWIN site. These cookies cannot be used to run programs or deliver viruses to your computer, and are uniquely assigned to you. These cookies can only be read by the web server(s) that placed the cookies on your device.

At any time you can amend your browser settings to block some or all cookies from VWIN . However, if you block cookies from VWIN some or all the website’s functions may not perform as intended. For example, you may not actually be able to place any bets.

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RM10 DEEPAVALI BONUS

Terms and Conditions:

1. VWin99 is giving away extra RM10 Deepavali Bonus for All member with a minimum deposit of RM30.

2. Deepavali Bonus Deposit Amount = RM30 Bonus Payout 10 = RM40 Min withdraw RM50 only.

3. This bonus package is only given to one new member, one person, and is limited to only one IP address.

4. VWin99 reserves the right to alter or terminate this promotion without prior notice from time to time.

VWIN FREE RM10 MERDEKA BONUS

Terms and Conditions:

1.VWin99 is giving away RM10 FREE MERDEKA BONUS for every existing member’s deposit transactions with a minimum deposit amount of RM30.

2. No maximum bonus payout.

3. Participant is required to achieve certain rollover requirements before his/her withdrawal request is approved, of which the said requirements are set out as below:

Bonus Payout : RM10
Minimum Withdrawal : RM50

——————————————
Scenario:
Reload Deposit Amount = RM30
Bonus Payout RM10
Rollover Requirements = (Deposit Amount + Bonus Payout)
= (RM30 + RM10)
= RM50
Member can only withdraw from account if he/she achieves the stipulated rollover requirements as calculated above.

4. VWin99 reserves the right to alter or terminate this promotion without prior notice from time to time.

5. RM10 MERDEKA BONUS Terms & Conditions everyday the first deposit that you made minimum RM30 will get Extra RM10 . Can only be claimed once a day . Will end of 31Aug

Deposit RM30 Dapat RM70 RAYA BONUS

Terms and Conditions:

Date: 13/4 - 13/5

1. VWIN is giving away extra RM40 Raya bonus for VWIN registered member with a deposit of RM30.

2. Raya Bonus Deposit Amount = RM30 Bonus Payout RM40 = RM70) Minimun and Maximun withdraw RM388

3. This bonus package is only given to VWIN member, one person, and is limited to only one IP address.

4. VWIN reserves the right to alter or terminate this promotion without prior notice from time to time.

8% VIP Hari Raya Ramadan Bonus

Terms and Conditions:

Date: 12/5 - 16/5

1. This promotion is open to all existing VIP members of VWIN .

2. To be eligible for this promotion, a member is required to make a minimum deposit of at least RM50, while the maximum bonus payout is set to be RM888.

3. Existing members would be eligible for 8% extra bonus payout on every deposit he/she makes to VWIN. Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.

5% Hari Raya Ramadan Bonus

Terms and Conditions:

Date: 12/5 -16/5

1. This promotion is open to all existing members of VWIN .

2. To be eligible for this promotion, a member is required to make a minimum deposit of at least RM30, while the maximum bonus payout is set to be RM888.

3. Existing members would be eligible for 5% extra bonus payout on every deposit he/she makes to VWIN. Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.

3 Days Attendance Bonus

Terms and Conditions:

1. Vwin Members must make deposits to their account for a minimum of 3 consecutive days . Only approved and successful deposits will count towards the calculation of the Perfect Attendance Bonus.

2. To claim the Perfect Attendance Bonus, Vwin will contact you directly.

3. After the Third (3rd) day of perfect attendance, member can claim MYR8
Malaysia Online Casino Free Credit Attendance start/continue when member make a minimum deposit MYR30 that day.

4. Bonus amount can play on all Game Suite, No Rollover requirement for withdrawal.

5. Each Casino Online Malaysia member only allowed having one registered account in Vwin, if we found out members creating more than one account, Casino Online Malaysia Vwin will treat these accounts as an organizational account and Vwin have the right to terminate the accounts, and credit will be frozen permanently.

6. The Malaysia Online Casino Free Credit Promotion may not be claimed in conjunction with any other promotions currently offered by Vwin and is subject to on going review.

7. Vwin has the right to change the Malaysia Online Casino Free Bet promotion and its terms at any time.

20% Midnight Bonus

Terms and Conditions:

1. VWin99 is giving away 20% Midnight Bonus payout for every existing member’s deposit transactions with a minimum deposit amount of RM30.
2. No maximum bonus payout.
3. Participant is required to achieve certain rollover requirements before his/her withdrawal request is approved, of which the said requirements are set out as below:

Bonus Payout : 20%
Rollover Requirements : 3x

——————————————
Scenario:
Reload Deposit Amount = RM30
Bonus Payout 20% = RM6
Rollover Requirements = (Deposit Amount + Bonus Payout) x 3
= (RM30 + RM6) x 3
= RM108
Member can only withdraw from account if he/she achieves the stipulated rollover requirements as calculated above.
4. VWin99 reserves the right to alter or terminate this promotion without prior notice from time to time.

Terms and Conditions:

1.This promotion is open to all existing members of VWIN .

2.To be eligible for this promotion, a member is required to make a minimum deposit of at least RM30, while the maximum bonus payout is set to be RM388.

3.Existing members would be eligible for 8% extra bonus payout on every deposit he/she makes to VWIN . Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.

Terms and Conditions:

1.This promotion is open to all existing VIP members of VWIN .

2.To be eligible for this promotion, a VIP member is required to make a minimum deposit of at least RM30, while the maximum bonus payout is set to be RM388.

3.Existing VIP members would be eligible for 8% extra bonus payout on every deposit he/she makes to VWIN . Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.