FAQ

How do I Join?

In order to join you must register to play at our website by clicking JOIN US.

How do I login if I forget which Email address I registered with?

If you forget your login or no longer have access to it then you will need to contact our Customer Service team to have it reset.

Am I eligible to Play?

On the participation date, you are must be over the age of legal consent as set by the law applying in the territory you are located in, and in any event you must be over 18 years of age. Players must also have a valid payment method in their own name.

What if I do not have a bank account?

Player require to have a valid bank account with his/her own name in order to play at VWIN. For more information, please contact our customer service.

How do I update my personal details?

Once you are logged into our website you can use the “My Account” link to update any of your personal details. If you change bank account details or the registered name on the account, please contact our customer service.

How can I deposit to play?

VWIN provides major banks in Malaysia for player to deposit. Player can submit request through our online portal or contact our customer service.

How can I withdraw after winning?

You may submit your request through our online portal or contact our customer service. Withdrawal request will be process within 10 minutes to 1 day subjected to bank availability and daily demands.

What are the minimum and maximum stakes?

Stakes differ depending on the game. To find out about the stakes for a particular game you can access the “Help” screen from any game and find out information about stakes, payouts, win lines and game rules.

Are my personal details safe on your site?

VWIN uses the latest encryption and protection technologies, to ensure that your personal information is completely secure. The privacy of your into is important to us and we adhere to strict confidentiality and privacy policies.

How do I contact customer support when I need assist?

Our customer service team can be contacted by Live Chat, WhatsApp and etc. You can go to our Contact Us page for other alternative way.

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RM10 DEEPAVALI BONUS

Terms and Conditions:

1. VWin99 is giving away extra RM10 Deepavali Bonus for All member with a minimum deposit of RM30.

2. Deepavali Bonus Deposit Amount = RM30 Bonus Payout 10 = RM40 Min withdraw RM50 only.

3. This bonus package is only given to one new member, one person, and is limited to only one IP address.

4. VWin99 reserves the right to alter or terminate this promotion without prior notice from time to time.

VWIN FREE RM10 MERDEKA BONUS

Terms and Conditions:

1.VWin99 is giving away RM10 FREE MERDEKA BONUS for every existing member’s deposit transactions with a minimum deposit amount of RM30.

2. No maximum bonus payout.

3. Participant is required to achieve certain rollover requirements before his/her withdrawal request is approved, of which the said requirements are set out as below:

Bonus Payout : RM10
Minimum Withdrawal : RM50

——————————————
Scenario:
Reload Deposit Amount = RM30
Bonus Payout RM10
Rollover Requirements = (Deposit Amount + Bonus Payout)
= (RM30 + RM10)
= RM50
Member can only withdraw from account if he/she achieves the stipulated rollover requirements as calculated above.

4. VWin99 reserves the right to alter or terminate this promotion without prior notice from time to time.

5. RM10 MERDEKA BONUS Terms & Conditions everyday the first deposit that you made minimum RM30 will get Extra RM10 . Can only be claimed once a day . Will end of 31Aug

Deposit RM30 Dapat RM70 RAYA BONUS

Terms and Conditions:

Date: 13/4 - 13/5

1. VWIN is giving away extra RM40 Raya bonus for VWIN registered member with a deposit of RM30.

2. Raya Bonus Deposit Amount = RM30 Bonus Payout RM40 = RM70) Minimun and Maximun withdraw RM388

3. This bonus package is only given to VWIN member, one person, and is limited to only one IP address.

4. VWIN reserves the right to alter or terminate this promotion without prior notice from time to time.

8% VIP Hari Raya Ramadan Bonus

Terms and Conditions:

Date: 12/5 - 16/5

1. This promotion is open to all existing VIP members of VWIN .

2. To be eligible for this promotion, a member is required to make a minimum deposit of at least RM50, while the maximum bonus payout is set to be RM888.

3. Existing members would be eligible for 8% extra bonus payout on every deposit he/she makes to VWIN. Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.

5% Hari Raya Ramadan Bonus

Terms and Conditions:

Date: 12/5 -16/5

1. This promotion is open to all existing members of VWIN .

2. To be eligible for this promotion, a member is required to make a minimum deposit of at least RM30, while the maximum bonus payout is set to be RM888.

3. Existing members would be eligible for 5% extra bonus payout on every deposit he/she makes to VWIN. Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.

3 Days Attendance Bonus

Terms and Conditions:

1. Vwin Members must make deposits to their account for a minimum of 3 consecutive days . Only approved and successful deposits will count towards the calculation of the Perfect Attendance Bonus.

2. To claim the Perfect Attendance Bonus, Vwin will contact you directly.

3. After the Third (3rd) day of perfect attendance, member can claim MYR8
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4. Bonus amount can play on all Game Suite, No Rollover requirement for withdrawal.

5. Each Casino Online Malaysia member only allowed having one registered account in Vwin, if we found out members creating more than one account, Casino Online Malaysia Vwin will treat these accounts as an organizational account and Vwin have the right to terminate the accounts, and credit will be frozen permanently.

6. The Malaysia Online Casino Free Credit Promotion may not be claimed in conjunction with any other promotions currently offered by Vwin and is subject to on going review.

7. Vwin has the right to change the Malaysia Online Casino Free Bet promotion and its terms at any time.

20% Midnight Bonus

Terms and Conditions:

1. VWin99 is giving away 20% Midnight Bonus payout for every existing member’s deposit transactions with a minimum deposit amount of RM30.
2. No maximum bonus payout.
3. Participant is required to achieve certain rollover requirements before his/her withdrawal request is approved, of which the said requirements are set out as below:

Bonus Payout : 20%
Rollover Requirements : 3x

——————————————
Scenario:
Reload Deposit Amount = RM30
Bonus Payout 20% = RM6
Rollover Requirements = (Deposit Amount + Bonus Payout) x 3
= (RM30 + RM6) x 3
= RM108
Member can only withdraw from account if he/she achieves the stipulated rollover requirements as calculated above.
4. VWin99 reserves the right to alter or terminate this promotion without prior notice from time to time.

Terms and Conditions:

1.This promotion is open to all existing members of VWIN .

2.To be eligible for this promotion, a member is required to make a minimum deposit of at least RM30, while the maximum bonus payout is set to be RM388.

3.Existing members would be eligible for 8% extra bonus payout on every deposit he/she makes to VWIN . Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.

Terms and Conditions:

1.This promotion is open to all existing VIP members of VWIN .

2.To be eligible for this promotion, a VIP member is required to make a minimum deposit of at least RM30, while the maximum bonus payout is set to be RM388.

3.Existing VIP members would be eligible for 8% extra bonus payout on every deposit he/she makes to VWIN . Under this promotion, a member’s account balance needs to be at least 0 times of the initial deposit amount plus bonus payout, before a withdrawal can be made. For instance:

Required account balance = Minimum Withdraw RM50

4.VWIN reserves the right to alter or terminate this promotion without prior notice from time to time. We also reserve the final right to forfeit or cancel any of the winning amounts in the event that members are found to have undertaken fraudulent action.